Welcome to the Voited customer service contact form where we strive to ensure you have a great experience. Our support team is available from Monday to Friday, 9 am to 5 pm, and we will do our best to respond to your request within one business day.

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VOITED EU

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All PillowBlankets™ are machine washable at 30ºC (86F).

How do I care for my item?

Product

I ordered the wrong product. Can I change my order?

How can I cancel my order?

I haven’t received an order confirmation email. What should I do?

Why doesn’t my discount code work?

Where can I fill in my discount code?

Can I use multiple discount/promo codes on one order?

I forgot to enter the discount code, can you do that for me?

Which payment methods do you accept?

What is your warranty policy?

Do you offer a first-time buyer discount?

📦 ORDERS & SHIPPING

How can I track my order?

How long will it take for my order to arrive?

I haven’t received a shipping confirmation email. What should I do?

Do you ship internationally?

How long will it take to process my order?

What happens to my package if I’m not at home when it is delivered?

How do I change my shipping / billing information on my recently placed order?

How to deal with damaged shipments?

How long does it take to process an order and receive a shipping confirmation?

What should I do if my delivery is delayed?

Shipping

Voited Guarantee

I would like to exchange for a different colour or size.

I would like to exchange for a different item.

I would like to return an item and get a refund.

Bundles Purchases

Purchases with a free gift

What should I do if I don't receive a confirmation for my return?

Can I change the size of an item after placing an order?

Exchanges & Return

How do I know which size I am in VOITED Slippers ?

Do you have different sizes blankets?

How do I take care of my slippers?

Quick Tips Series - How to fold your PillowBlanket™️ back into the pillow?

Quick Tips Series - How to fold your PillowBlanket™️ back into the sack?

Product Quality Guarantee

What is the difference between CloudTouch , Polar Fleece and Ripstop Blankets?

Do you still make cuddle boots and will you restock them?

I’m a photographer, can we work together?

I’d like to become an ambassador. What should I do?

What should I do if I'm having trouble with my purchase on your website?

What is the rewards program?

How does the referral program work?

Signing Up

How do I make sure I receive Rewards Program notifications?

How do I access my wallet in my dashboard?

Account Information

Earning & Redeeming Store Credit

Program Rules and Policies

Troubleshooting

What's The Difference Between Store Credit & Cash back?

Terms & Conditions

Voited Rewards Program

How do I care for my item?Updated 2 years ago