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VOITED EU

We&apos;ve vetted our carriers to provide the best possible shipping and customer care. However, occasional issues do arise. If you see major damage to your package or any other issues with delivery, please take a picture of your package before opening it and <a class="fr-strong" href="https://voited.gorgias.help/en-US/embed/contact" rel="noopener noreferrer" target="_blank">contact us</a>.&#xA0;If you believe your package was lost or stolen, please contact us as soon as possible with your order number and tracking number (please be prepared to provide an alternative and secure address for a second delivery attempt).

We've vetted our carriers to provide the best possible shipping and customer care. However, occasional issues do arise. If you see major damage to your package or any other issues with delivery, please take a picture of your package before opening it

How to deal with damaged shipments?

Shipping

I ordered the wrong product. Can I change my order?

How can I cancel my order?

I haven’t received an order confirmation email. What should I do?

Why doesn’t my discount code work?

Where can I fill in my discount code?

Can I use multiple discount/promo codes on one order?

I forgot to enter the discount code, can you do that for me?

Which payment methods do you accept?

What is your warranty policy?

Do you offer a first-time buyer discount?

📦 ORDERS & SHIPPING

How can I track my order?

How long will it take for my order to arrive?

I haven’t received a shipping confirmation email. What should I do?

Do you ship internationally?

How long will it take to process my order?

What happens to my package if I’m not at home when it is delivered?

How do I change my shipping / billing information on my recently placed order?

How long does it take to process an order and receive a shipping confirmation?

What should I do if my delivery is delayed?

Voited Guarantee

I would like to exchange for a different colour or size.

I would like to exchange for a different item.

I would like to return an item and get a refund.

Bundles Purchases

Purchases with a free gift

What should I do if I don't receive a confirmation for my return?

Can I change the size of an item after placing an order?

Exchanges & Return

How do I know which size I am in VOITED Slippers ?

Do you have different sizes blankets?

How do I care for my item?

How do I take care of my slippers?

Quick Tips Series - How to fold your PillowBlanket™️ back into the pillow?

Quick Tips Series - How to fold your PillowBlanket™️ back into the sack?

Product Quality Guarantee

What is the difference between CloudTouch , Polar Fleece and Ripstop Blankets?

Do you still make cuddle boots and will you restock them?

Product

I’m a photographer, can we work together?

I’d like to become an ambassador. What should I do?

What should I do if I'm having trouble with my purchase on your website?

What is the rewards program?

How does the referral program work?

Signing Up

How do I make sure I receive Rewards Program notifications?

How do I access my wallet in my dashboard?

Account Information

Earning & Redeeming Store Credit

Program Rules and Policies

Troubleshooting

What's The Difference Between Store Credit & Cash back?

Terms & Conditions

Voited Rewards Program

How to deal with damaged shipments?Updated 2 years ago