I would like to exchange for a different item.Updated a year ago

To exchange an item for something else, you’ll need to return the item you would like to exchange back using the following process stated below. After we get the item back, we’ll send you an electronic gift card for the equivalent value which you can use to place a new order.

Keep an eye on your inbox - the gift card will be sent to the email address attached to the original order. We’ll also include the shipping cost for the original order in the value of the gift card, so you don’t have to pay shipping twice. Please note, the cost to ship back the original item.

Sale items

Sales items (those displaying a reduced price) are eligible for a return or exchange. Simply return it to us unused within 14 days and we’ll issue you a refund for the product.

RETURN PROCESS

Step 1:

Prep your return item(s) by printing and completing a Return Form. Include the order number and note the reason for return.

Please note: If you don't have the order number, please include your name, email address and a description of the product.

Step 2: 

Post your return to:

VOITED

Schleifweg 3

74257 Untereisesheim

Germany

International orders:

We apologise but we are unable to process exchanges for orders outside of the EU. If you have received a defective or incorrect item, please contact [email protected].

Step 3:

Once your return is received and checked you’ll get an email notification informing you that we’ve processed your refund. Depending on your payment method the refund will be completed in 5-7 business days. Your refund will be credited back to the original payment method (Credit Card, PayPal, Apple Pay or Gift Card).